Shipping with us

Shipping policy

By processing your payment and completing an order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.

  • All orders are packed and shipped within 24 hours of placement, excluding weekends and public holidays.
  • Orders placed after 10am aest on Monday, Tuesday, Wednesday, Thursday and Friday will be shipped the following business day

Australian Orders

All of our orders are shipped using STANDARD or EXPRESS Australia Post satchels. 

The estimated delivery time is 1 - 3 business days, dependent on Australia Post’s delivery schedule.  In many cases, customers in metro areas will receive their package the day after it is shipped. Regional areas can take up to 3 working days.

 If you do not want Australia Post to leave your order in a safe place when you are not home to sign for delivery, please ensure you provide clear instructions in the notes field when placing your online order with St. Franco.

 

INTERNATIONAL CUSTOMS FEES

Custom fees, duties and taxes are collected and paid for at the checkout and remitted to your local Customs authority by our couriers. Every effort is made to ensure the correct amount is collected at the checkout, however St Franco cannot guarantee no further fees may need to be paid upon delivery. Where possible, we will advise you of this at the checkout.

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.

Will I be charged for customs fees?

Customs fees, such as duties and taxes will be calculated and paid for at checkout where applicable. While we do our best to ensure the calculation of these fees are correct we regrettably cannot guarantee additional fees will not be due at the time of delivery.

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.

INTERNATIONAL ORDERS

St Franco does not provide refunds to customers for failure to pay duties and taxes associated with their order.

All our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.

 What if I no longer want my order due to customs fees?

If you no longer wish to receive your order due to applicable customs fees we’ll do our best to have the parcel returned to our warehouse. However, the customer will be responsible for fees associated with the handling of the abandoned order and this amount will be deducted from the refund amount. 

St Franco is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.

If an order is refused by a customer due to customs duty, taxes and/or fees, the parcel will be held for 2 weeks. If these fees are not paid in this time the parcel will be abandoned. Subsequent fees may be applied to any refund if eligible. St Franco is not responsible for refunding or handling of an abandoned order.